Delivery and returns
What we charge to deliver, and — where a term has not been decided and published yet — exactly which term is missing rather than a number that sounds about right.
The full returns and delivery policy is not published yet
The delivery charges below are real and are what the checkout will apply. The returns window, the dispatch and delivery timelines, the cancellation cut-off and the refund timeline have not been decided by this business, so they are named as gaps below rather than filled in. Nothing on this page is a term invented to make the page look finished.
What delivery costs
Delivery is free on orders over ₹799. Below that, a delivery charge applies and is shown in the order summary before you pay — never added afterwards.
Cash on delivery is available on orders up to ₹5,000, with a ₹49 handling fee, also shown before you pay.
To be supplied by the business
The delivery charge itself, for orders under the free-delivery threshold — a flat rate or the slab table, whichever this business decides to use.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
Where we deliver
There is no published delivery footprint yet, and the PIN-code field on a product page says so rather than guessing: it remembers your PIN code but shows no estimate, because the serviceability data it would read has not been loaded.
To be supplied by the business
The delivery footprint: which states and PIN-code ranges are served, and any region — remote, restricted or courier-limited — that is not. This is also the list the PIN-code check is loaded from.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
How long delivery takes
To be supplied by the business
The dispatch time (how long after an order is placed a parcel leaves the warehouse) and the delivery time by region, stated as working days. Also the courier partner or partners used, since rule 7(2)(a) covers shipment as well as delivery.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
Until those are published, no arrival date is estimated anywhere on this site. A fabricated ETA is the single most common source of a consumer complaint on an Indian storefront, and it is not worth the conversion it buys.
Cancelling an order
To be supplied by the business
Until what point an order may be cancelled (before dispatch, within a stated number of hours, or otherwise), how a cancellation is requested, and any charge that applies to one.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
Returning something
To be supplied by the business
The returns window — how long after delivery a return may be raised — and the condition an item must be in to qualify.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
To be supplied by the business
Which categories may not be returned and why. Opened food, opened litter, treats and grooming consumables are the usual food-safety exclusions in this trade, but which exclusions this business applies is its decision, not ours to assume.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
To be supplied by the business
Who pays return shipping, and how much. Rule 7(2)(a) names the cost of return shipping specifically, so it must be stated rather than left to be discovered at the point of return.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
If something arrives damaged, wrong, or past its date
This much is the law, not our policy
An inventory e-commerce entity may not refuse to take back goods, or refuse to refund what was paid, where the goods are defective, deficient or spurious, or are not of the characteristics or features advertised. That duty holds whatever a returns policy says, and it holds here.
Consumer Protection (E-Commerce) Rules 2020, rule 7(4)
Pet food is tracked by batch and expiry date in our inventory, which is what makes an expired pack traceable to the batch it came from rather than a matter of argument.
To be supplied by the business
How soon a damaged, wrong or expired delivery should be reported, what evidence is asked for (a photograph of the pack and the batch code is usual), and whether the outcome is a replacement or a refund.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
Refunds
One thing about a refund is settled and is not a policy choice: an issued tax invoice is never edited. A refund produces a separate credit note, because GST law requires an invoice to be immutable once issued. So a correction will always appear as a second document rather than as a quietly changed first one.
To be supplied by the business
How long a refund takes to reach the customer once a return is accepted, and how a cash-on-delivery order is refunded when there is no original payment instrument to credit.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
One thing is structural rather than a policy: no card number, CVV or expiry is stored by us anywhere, so a card refund is processed by the payment gateway against its own token, never against details we hold.
Warranty and guarantee
To be supplied by the business
Whether any product line carries a warranty or guarantee beyond the manufacturer’s own, and how a claim is made. Rule 7(2)(a) lists warranty and guarantee alongside returns and refunds.
Required by Consumer Protection (E-Commerce) Rules 2020, rule 7(2)(a)
If something goes wrong
Every complaint route, the consumer-care contact and the grievance officer are on the contact page.